Frequently Asked Questions From our Clients
Can anyone buy product from Skyline?
Depending on the application we do sell consumers while our systems are designated for industrial and larger buildings.
Does the price of my order include installation?
Skyline Group can include the price of installation in the initial order. Installation is an additional fee.
When will my order be shipped?
The majority of our shipments are processed through a LTL (Less than Truck Load) shipping company. This means that you will be provided a tracking number as soon as your order is shipped. Orders can be shipped on a dedicated truck that we can provide for a fee.
Where do you ship?
We provide shipping services all across Canada!
When is it too late to change my order?
You may make modifications to your order until your first set of drawings are sent to you by our engineers. Any further changes made to your order will result in an additional charge or charges added onto your order.
Can I cut my guardrail on site?
Yes you may cut your guardrail to length on site. We send 10’ guardrails to accommodate for unforeseen site conditions.
Does the RoofBarrier system work with all roofs?
RoofBarrier systems are designed for application on flat roofs and surfaces. It is not intended for use on sloped roofs greater than 5 degrees. Your roof must be able to withstand the additional load of the system as well as the load of naturally occurring weather conditions.
Can I affix my non-penetrating system to a wall or floor?
Yes you may affix your non-penetrating system to a walls and floors through the use of Engineering Connections. These fixtures are available for purchase at an extra cost and responsibility for their installation and use is the sole responsibility of the purchaser.
Why must I sign and return shop drawings instead of giving email approval?
It is our policy that shop drawings must be physically signed for approval by the client before proceeding to fabrication to ensure all parties are in agreement of the information presented in the drawings are accurate.
Are your shop drawings engineer stamped?
We have engineering approval for all provinces and territories!
How long will it take to get my shop drawing?
Delivery for standard shop drawings takes approximately 2 business days. Shop drawings for fabricated system projects take up to 7 business days.