FAQs

FREQUENTLY ASKED QUESTIONS

Below are the answers to some of the common questions we receive.

Our latest terms and conditions can be found here “Terms & Conditions of Sale”. Please note that the latest version of our terms and conditions will be provided on/with your quotation. In the case of discrepancy, the terms and conditions of the quotation you signed upon ordering will apply.

Quoted prices typically expire after 30 days from their creation date. You will find the expiration date for your price on your quotation.

Quoted prices typically include shipping. When included, shipping will be indicated on your quotation.

Currently our team of rooftop safety specialists are not actively installing products. This service is also not included in any of our quoted prices, unless specifically noted. That being said, you will have access to drawings and/or an installation manual that indicate how the product is put together, making it simple to install.

If you are unable to perform the installation yourself, Skyline Group can recommend a contractor that can do the work for you.

As is the case with some of our competitors, Skyline Group solutions do not require any certifications to be held by the installer. Our solutions are quick and easy to install on site and can be done with simple hand tools if required.

Please email [email protected] for a credit application.

Skyline Group can provide a project-specific warranty. Speak with your sales representative for details.

A minimum restocking charge of 20% of invoice will be applied on all returns. The following are the only means for acceptance of returns:

  1. Incorrectly shipped products – must be reported to Vendor within 10 days of receipt of the goods
  2. Defective products – must be reported to Vendor within 10 days of receipt of the goods.

Please note that the latest version of our terms and conditions will be provided on/with your quotation. In the case of discrepancy between the wording above and the terms and conditions of the quotation you signed upon ordering, the terms and conditions of the quotation you signed upon ordering will apply.

You will not be charged import fees on any products when ordering them from, and for, delivery in Canada.

Our array of height safety products will ship from the province of Ontario.

Shipping service is standard LTL, business-to-business, and dock-to-dock with forklift to be provided by the purchaser, unless otherwise noted.

Skyline Group can extend credit based on an approved credit application.

Vendor may accept Purchaser’s request to change the specifications or processing of the goods, but shall reserve the right to charge Purchaser for all costs and services necessary for such changes.

Guardrails and barriers must be installed as per the instructions and engineer-stamped drawings. Depending on the circumstances, the guardrail may be cut to fit on site but an engineer-stamped drawing should first be obtained prior to proceeding with this.

Skyline Group can fulfill orders across North America.

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